Returns & Exchanges
Help Center
Returns & Exchanges
Questions? Email us at orders@doneciascrafts.com
Important — Please Read Before Ordering
All online sales are final. We do not accept returns. Exchanges are available within 14 days of delivery on eligible items. No order cancellations are accepted once an order is placed.
Online Exchanges
Am I eligible for an exchange?
Yes, if your item meets all of the following conditions:
How do I request an exchange?
Log into your account at doneciascrafts.com and submit an exchange request through your profile. Include the size or item you'd like in exchange. You are responsible for all return shipping costs. Items must be shipped back using the return label issued by DC Apparel — otherwise the return will not be accepted.
What if the item I want isn't available?
If an exchange cannot be accommodated, store credit may be issued at our discretion minus any shipping costs. Store credit never expires and can be used in-store or online.
Can I exchange during homecoming or peak season?
Exchanges may not be possible during homecoming, graduation season, and major sales events due to limited stock. All sales are final during these periods.
In-Store Exchanges
What is the in-store exchange policy?
In-store purchases are eligible for exchange or store credit only within 7 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached. A receipt is required.
Where is your store located?
DC Apparel by Donecia's Crafts
14929 Old Humble Rd, Suite 104
Humble, TX 77396
Store hours: Wed–Fri 11am–6pm · Sat 10am–6pm
Damaged or Incorrect Items
My item arrived damaged or I received the wrong item. What do I do?
Contact us within 3 business days of delivery at orders@doneciascrafts.com with clear photos of the item and its packaging. Approved claims will be resolved with a replacement or store credit at our discretion.
What counts as a defective item?
A defective item is one that arrives with a clear manufacturing error that prevents normal wear — such as torn fabric, broken seams, or the wrong item entirely. Minor variations in embroidery, stitching, or color are normal characteristics of production and are not considered defects.
Final Sale Items
The following items are final sale and cannot be returned or exchanged under any circumstances:
Lost Packages & Claims
My tracking says delivered but I never received my package. What do I do?
Follow these steps in order:
How long does a claim take?
Carrier claims can take up to 60 days to resolve. We will work with the carrier throughout the process and keep you updated. DC Apparel cannot issue a refund or replacement until the claim is settled.
What happens if the claim is approved?
If the claim is approved we will issue store credit or a replacement order. DC Apparel is not responsible for packages lost, stolen, or delayed once they are in the carrier's possession.
What if I entered the wrong shipping address?
Orders delivered to an incorrect address due to customer error will not be refunded. We are unable to change shipping addresses once an order has been placed, so please double-check your address carefully at checkout.