ONLINE STORE POLICY
LOCAL ORDER PICK UP
We are happy to announce that we now offer local order pick up in the Houston Area! Place your order online and select local order pick up to avoid shipping fees.
Currently we are only able to offer local order pick up on Saturdays from 10am to 2pm at our design studio in Houston, TX.
8811 Westheimer Rd.
Houston, TX 77063
Please have a form of proof of purchase available. We keep our door locked, so knock and someone will let you in. If you need to urgently pick up an order for an important event please reach out to us via email with the subject line “URGENT PICK UP REQUEST,” and we will try to accommodate your request.
Cancellation, Return, & Exchange Policy
ALL SALES FINAL. NO ORDER CANCELLATIONS. NO EXCHANGES.
RETURNS WILL NOT BE ACCEPTED FOR SALE ITEMS OR ITEMS PURCHASED WITH A COUPON CODE.
You can return your items for a store credit minus the shipping cost. ITEMS MUST BE RETURNED UTILIZING THE RETURN LABEL ISSUED BY DC APPAREL OR THE RETURN WILL NOT BE ACCEPTED AND CREDIT WILL NOT BE RENDERED. Items must be in their original packaging, undamaged, unworn, and with the hangtag.
Custom items and women’s swimwear can not be returned, all sales final.
Should you need to initiate a return send an email with your order number to firstname.lastname@example.org explaining which item(s) you would like to return for store credit.
If your item is broken, defective, or misprinted please provide a photo and explanation of the issue in your email. Most times a replacement can be produced and shipped.
Refunds store credit will be processed upon receipt of the returned item & inspection, minus the cost of the return shipping.
Email email@example.com should you have any questions.
If you go through your bank to cancel an order I will block you from making future purchases from the store.
Shipping & Processing
We are currently operating at a 2/3 business day turn around time on average. However, orders can take up to 10 business days to be processed (this does not include custom items or orders placed during peak seasons, i.e. Major Sales, Homecoming, Grad Season). Some items are ready to ship while other items are printed upon demand (this means they are sometimes outsourced). Most orders ship UPS unless it is not an option. Should you need specific information on fulfillment times or need to expedite for a special occasion send an email with "URGENT SHIPPING REQUEST" in the subject line.
Some of your order may ship separately, this means you have ordered a print on demand item. Rest assure you will receive an email as soon as the rest of your order ships.
Pre-Order and Custom items will always take longer.
Pre-Ordered items can sometime slip in delivery date. By completing your purchase you are acknowledging that you are aware that the date may slip and this is beyond DC Apparel’s control. PLEASE READ THE DESCRIPTION ON THE PRODUCT PAGE TO ENSURE YOU UNDERSTAND THE TIME FRAME FOR THE ITEM(S) PURCHASED.
You can not receive a refund for a Pre-Order item.
Donecia's Crafts is not responsible for delayed, lost, stolen, or mishandled packages (damaged, open parcels) during the shipping process. If your tracking reflects your item is delivered and it has not, please reach out to us immediately. We will work to replace or refund you for your order.
Donecia's Crafts is not responsible for packages delayed in transit. This includes the holiday season.
The shipping cost for orders is non refundable.
Custom Orders are taken as time permits for groups. Please email donecia@doneciascrafts for more information on how to place a custom order for your group, team, organization, etc.
HOLIDAY & SALE
ALL SALES FINAL.
NO ORDER CANCELLATIONS.
NO ADDRESS CHANGES.
NO ORDER UPDATES.
Due to the influx of orders during peak seasons I will not be accepting order change request. By completing your purchase you affirm that the information provided is correct. Returns will be accepted in exchange for store credit only. Customers will be responsible for covering all shipping cost associated with returns. Store Credit will not be issued until returns are received and inspected. Please remember that returns can take a few days to process once delivered.
Orders will be shipped in the order of which they are received. Please anticipate delays as we take time to ensure orders are correctly packed. Most orders will ship UPS unless the address deemed undeliverable by the carrier. If you order includes a pre-order item, your order will not ship until the pre-order item stocks. Please see policy on pre-order items.