HOMECOMING 2024 Shipping Policy

Pre-Order Window:

Pre-orders for HBCU Homecoming 2024 merchandise will be accepted from August 9th to August 23rd. Orders placed within this period are eligible for our shipping guarantee for homecoming events.

**UPDATE**

Pre-Orders Round 1 - Estimated Ship Date 9/27

Pre-Orders Round 2 - Estimated Ship Date 10/21

On hand inventory will be released and shipped immediately. 

Processing and Production Time:

Please note that all pre-orders will undergo a 4-week production period. While we strive to adhere to this timeline, unforeseen delays might occur. Should any delays impact your order, we will promptly notify you and provide updates.

Address Changes:
Please ensure that your shipping address is correct at the time of placing your order. Due to the need to expedite orders, we cannot accommodate address changes once an order has been placed.

Expedited Shipping:

If delays arise, expedited shipping options will be available. We will reach out to discuss these options and ensure your needs are met in a timely manner.

Orders Outside Pre-Order Window:

Any orders placed outside the pre-order window (after August 23rd) do not come with a shipping guarantee for homecoming. We recommend placing your order during the pre-order period to ensure timely delivery.

Out-of-Stock Items:
In the event that an item is out of stock, a refund will be processed without reaching out to offer alternative options.

Returns and Exchanges:
Return requests will be processed as quickly as possible, but please be patient with us. Exchanges may be difficult to accommodate during the homecoming season due to high demand, so please be mindful when placing your order.

Contact Information:
Our staff is working diligently to process orders as quickly as possible, but please be aware that we are operating with a limited team. The best way to contact us is via email at orders@doneciascrafts.com.

Thank you for your understanding and support. We look forward to helping you celebrate homecoming in style!

LOCAL ORDER PICK UP - CLOSED 9/28-11/9

**email us for mid week pick up options**

We are happy to announce that we now offer local order pick up in the Houston Area! Place your order online and select local order pick up to avoid shipping fees. 

Currently we are only able to offer local order pick up on Saturdays from 10am to 2pm at our design studio in Houston, TX.

8811 Westheimer Rd. 

Ste. 104

Houston, TX 77063

Please have a form of proof of purchase available. We keep our door locked, so knock and someone will let you in. If you need to urgently pick up an order for an important event please reach out to us via email with the subject line “URGENT PICK UP REQUEST,” and we will try to accommodate your request.

Cancellation, Return, & Exchange Policy

ALL SALES FINAL. NO ORDER CANCELLATIONS. NO EXCHANGES.

RETURNS WILL NOT BE ACCEPTED FOR SALE ITEMS OR ITEMS PURCHASED WITH A COUPON CODE.

You can return your items for a store credit minus the shipping cost. ITEMS MUST BE RETURNED UTILIZING THE RETURN LABEL ISSUED BY DC APPAREL OR THE RETURN WILL NOT BE ACCEPTED AND CREDIT WILL NOT BE RENDERED. Items must be in their original packaging, undamaged, unworn, and with the hangtag. 

Custom items and women’s swimwear can not be returned, all sales final. 

Should you need to initiate a return please send a request via your online profile at www.doneciascrafts.com

If your item is broken, defective, or misprinted please provide a photo and explanation of the issue in your email. Most times a replacement can be produced and shipped.

Refunds store credit will be processed upon receipt of the returned item & inspection, minus the cost of the return shipping. 

Email info@doneciascrafts.com should you have any questions.

 If you go through your bank to cancel an order I will block you from making future purchases from the store. 

Shipping & Processing 

We are currently operating at a 2/3 business day turn around time on average. However, orders can take up to 10 business days to be processed (this does not include custom items or orders placed during peak seasons, i.e. Major Sales, Homecoming, Grad Season). Some items are ready to ship while other items are printed upon demand (this means they are sometimes outsourced). Most orders ship UPS unless it is not an option. Should you need specific information on fulfillment times or need to expedite for a special occasion send an email with "URGENT SHIPPING REQUEST" in the subject line.

Some of your order may ship separately, this means you have ordered a print on demand item. Rest assure you will receive an email as soon as the rest of your order ships. 

 Pre-Order and Custom items will always take longer.

You can not receive a refund for a Pre-Order item. 

Donecia's Crafts is not responsible for delayed, lost, stolen, or mishandled packages (damaged, open parcels) during the shipping process. If your tracking reflects your item is delivered and it has not, please reach out to us immediately. We will work to replace or refund you for your order.

Donecia's Crafts is not responsible for packages delayed in transit. This includes the holiday season. 

The shipping cost for orders is non refundable.

Custom Orders

Custom Orders are taken as time permits for groups. Please email donecia@doneciascrafts for more information on how to place a custom order for your group, team, organization, etc.

HOLIDAY & SALE

**POLICY UPDATE**

ALL SALES FINAL.

NO ORDER CANCELLATIONS.

NO EXCHANGES.

NO ADDRESS CHANGES.

NO ORDER UPDATES.

Due to the influx of orders during peak seasons I will not be accepting order change request. By completing your purchase you affirm that the information provided is correct. Returns will be accepted in exchange for store credit only. Customers will be responsible for covering all shipping cost associated with returns. Store Credit will not be issued until returns are received and inspected. Please remember that returns can take a few days to process once delivered.

Orders will be shipped in the order of which they are received. Please anticipate delays as we take time to ensure orders are correctly packed. Most orders will ship UPS unless the address deemed undeliverable by the carrier. If you order includes a pre-order item, your order will not ship until the pre-order item stocks. Please see policy on pre-order items.