FAQS

Checkout Problems

Should you have any issues with check out, please contact me. These issues can usually be resolved within a few minutes. Feel free to email or reach out to me via social media. I do my best to be extremely responsive in a timely manner.

 

Return Or Exchange Policy

Should you receive broken, defective, or miss printed items I’ll more than happy to offer you a replacement free of charge or issue a full refund whichever you should decide. In this case, send an email to donecia@doneciascrafts.com referencing your order number. The email must include a description of the issue, a supporting photo, and whether you would like a refund or replacement.

I do accept returns for items that are unused and unworn in their original packing. Customers are responsible for shipping return fees, as well as a 20% restocking fee. Refunds will be processed once returns are received and accessed for possible damages.

I do not accept returns or exchanges for personalized or custom items unless they are broken, defective, or miss printed.

 

Shipping and Processing 

Keep in mind everything at Donecia’s Crafts is made to order or printed on demand. All orders are processed between 2 to 3 business days.  Orders placed after 5pm central time will not begin processing until the following business day. Shipping times vary, but can range between 2 to 10 business days depending on the item. Shipping rates vary based upon the weight and dimensions of your order. Should you need express shipping please feel free to reach out via email with a list of the items you would like to order. An invoice can be provided for express shipping.

 

*DUE TO COVID WE ARE EXPERIENCING LONGER WAIT TIMES THAN NORMAL ON PRODUCTION AND SHIPPING. PLEASE BE PATIENT AS I WORK TO FULFILL ORDERS AS QUICK AS I CAN. SHOULD YOU HAVE AN ISSUE PLEASE EMAIL ME AT DONECIA@DONECIASCRAFTS.COM*

If there are issues with your tracking updating in a timely fashion, please reach out. I will be more than happy to coordinate resolution with the shipper.

 

Custom Orders

Custom Orders are available upon request. If there’s something you have in mind, but don’t see feel free to reach out. Donecia is happy to customize designs and products especially for you. Should you need items for your business or organization we can definitely get the job done. Custom orders can be created and invoiced upon request.