At Donecia’s Crafts, we strive to provide quality products and excellent service. Please carefully review our store policies before placing your order.

1. Contacting Us

For any inquiries regarding orders, returns, or exchanges, please contact us:
📩 Email: orders@doneciascrafts.com
📞 Text for urgent pickup requests: 832-266-2136

2. Order Status & Support

• Customers can check their order status and submit return/exchange requests through their profile at www.doneciascrafts.com  or by emailing orders@doneciascrafts.com
• Orders typically process within 1-2 business days, but processing may take longer during peak seasons or for pre-order items.
• Some items are made to order or drop shipped, which may affect delivery times.
• Expedited orders placed before 2:00 PM CST from Wednesday - Saturday will be shipped same day. Text the store line for expedite orders Sunday-Tuesday.

3.Local Order Pickup

📍 Pickup Location:
DC Apparel By Donecia’s Crafts
14929 Old Humble Rd Ste. 104
Humble, TX 77396

✅ Pickup Process & Requirements:

 

• You will receive an email when you order is ready for pick up. Plan to pick up your order during store hours.
• Proof of purchase (printed or digital receipt) is required at pickup.
• If you have inquiries about your pickup, you may text 832-266-2136 for assistance.

 

 

 

In-Store Return & Exchange Policy

We want you to be completely satisfied with your purchase! Here's what you need to know about returns and exchanges for in-store purchases:

🛍️ Returns & Exchanges

• In-store purchases are eligible for exchange or store credit only.

• Items must be returned within 7 days of purchase.

• Merchandise must be unworn, unwashed, and in original condition with tags attached.

• A receipt is required for all returns or exchanges.

🚫 Final Sale Items

• Clearance, Sample, & Sale items, custom orders, and limited edition releases are final sale and cannot be returned or exchanged.

💳 Store Credit

• Store credit will be issued if an exchange isn’t available.

• It never expires and can be used in-store or online.

Shipping & Address Changes

1. Address Accuracy & Changes

🚨 We do not accommodate address changes once an order has been placed.
🚨 Orders delivered to an incorrect address due to customer error will not be refunded.

• Customers are responsible for ensuring their shipping address is correct at checkout.
• If an incorrect address is provided, the order will be shipped as entered, and we are not liable for misdelivered packages.

2. Lost or Delayed Packages

• Donecia’s Crafts is not responsible for late, lost, stolen, or mishandled packages once they are in the carrier’s possession.
• If your tracking number shows your package was delivered but you have not received it, you must:
  ✅ Contact the carrier (USPS, UPS, FedEx) to check for delivery updates.
  ✅ Wait at least 48 hours in case of a late scan.
  ✅ Notify us immediately at orders@doneciascrafts.com so we can begin the claims process.

3. Claims Process for Lost Packages

• A late/lost package claim must be filed with the carrier, which can take up to 60 days to resolve.
• We will work with the carrier to attempt a resolution, but Donecia’s Crafts cannot issue refunds until the claim is settled.
• If the claim is approved, we will provide store credit or a replacement order.

Online Returns & Exchanges

🚨 ALL SALES ARE FINAL.
🚨 NO ORDER CANCELLATIONS.

While we do not accept returns, we do allow exchanges under the following conditions:

1. Exchange Policy

• Exchanges must be requested within 14 days of receiving your order via the website, include the size you want in your return request.
• Customers must submit an exchange request through their account profile at www.doneciascrafts.com.
• The item must be in its original condition—unworn, unwashed, with tags attached.
• Customers are responsible for all exchange shipping costs.
• Exchanges may not be possible during homecoming or peak seasons due to high demand.

2. Store Credit for Returns (Limited Cases)

• If an exchange cannot be accommodated, customers may receive a store credit (minus shipping costs) upon approval.
• Items must be shipped back using the return label issued by Donecia’s Crafts—otherwise, the return will not be accepted.

🚨 Sale items, custom orders, and items purchased with a coupon code are final sale and cannot be returned or exchanged.

3. Damaged or Incorrect Items

• Any defective or damaged merchandise must be reported within 3 business days of delivery.
• Clear photos of the item and packaging are required for review. Items will be further reviewed upon return.
• Approved claims will be resolved with a replacement or store credit at our discretion.
• Damage caused after delivery, wear and tear, or improper care is not considered defective.

What is considered defective or a damaged Item?

A defective item is defined as an item that arrives with a clear manufacturing error, structural damage, or incorrect production that prevents normal wear or use (for example: torn fabric, broken seams, misaligned construction, or incorrect item sent).

Items are not considered defective due to normal manufacturing characteristics. This includes, but is not limited to, minor variations in embroidery, stitching density, thread visibility, color variation, or placement. These are inherent to the production process and do not impact the quality or functionality of the garment.

Damage caused during shipping must be reported within 3 days of delivery and must include clear photo documentation of the issue and packaging.

Shipping charges are non-refundable unless the item is confirmed to be defective or damaged due to an error on our part.

 

Pre-Orders

Pre-orders allow customers to secure items prior to fulfillment. DC Apparel offers two distinct types of pre-orders based on production method, item value, and customization level. By placing a pre-order, customers acknowledge and agree to the terms outlined below.

1. In-House Pre-Orders (Heat Press / DTF)

In-house pre-orders apply to low-value apparel produced internally using heat press and DTF (Direct-to-Film) application methods. These items typically include basic t-shirts and sweatshirts priced between $15 and $40. Acid wash items are excluded from this category.

In-house pre-orders are fulfilled within approximately 2 to 3 business days, depending on base product availability. Fulfillment timelines may vary based on whether the required garment color and size are currently in stock or need to be sourced from a local wholesaler.

These items are produced on demand and are considered pre-orders even when turnaround times are short.

2. High-Value Pre-Orders (Custom Production)

High-value pre-orders include custom and premium garments such as embroidered sweatshirts, jackets, hoodies, cardigans, sweatpants, and similar items requiring advanced production methods.

These items require extended production timelines due to their complexity, customization, and manufacturing process.

Standard high-value pre-orders require a minimum of 6 to 7 weeks for production.
Homecoming-related high-value pre-orders require a minimum of 7 weeks due to increased demand and production volume.

Production timelines reflect manufacturing time only and do not include shipping or transit time.

Due to current global trade conditions and tariff-related constraints, shipping timelines may be extended. We intentionally plan for broader shipping windows as part of our logistics strategy to avoid passing additional tariff-related costs on to our customers. While this approach may result in longer delivery windows, it allows us to maintain product quality and pricing stability.

Production and shipping timelines are estimates and are not guaranteed. Delays may occur due to manufacturing, material sourcing, customs clearance, or logistics factors. Updates will be communicated via email and official brand channels when applicable.

3. Pre-Order Shipping Policy

Orders containing pre-order items will ship only once all items in the order are available.

Customers who wish to receive in-stock items before a pre-order is completed may request a partial shipment. Additional shipping fees apply and must be paid prior to shipment.

4. Pre-Order Cancellations, Refunds, and Custom Items

Pre-orders are considered custom production and are generally non-refundable. Because pre-order items are produced based on demand, cancellations, refunds, or chargebacks are not guaranteed once an order is placed.

In certain situations, and at our sole discretion, a refund or store credit may be issued depending on the nature of the item, production status, and circumstances surrounding the request. Any such remedy is determined on a case-by-case basis and is not guaranteed.

Homecoming pre-orders and other general release pre-order items are produced for broad customer availability and may be eligible for review in the event of extended delays, as these items can typically be resold.

Customized items, including but not limited to class orders, group orders, organization apparel, and other personalized or made-to-spec items, are considered fully custom. These items are excluded from standard pre-order turnaround estimates, advertised timelines, and delivery expectations listed on our website.

Customized items are final sale and are not eligible for cancellation, refund, or timeline-based remedies once production has begun.

 

Homecoming & Peak Season Policy

1. Order Processing & Shipping

• Processing Time: Expect longer fulfillment times (up to 10 business days) during peak seasons.
• Carrier Delays: Donecia’s Crafts is not responsible for shipping delays caused by carriers during peak seasons.

2. Exchanges & Returns During Peak Seasons

• Exchanges may be difficult due to limited stock.
• 🚨 All sales are final during homecoming, graduation season, and major sales events.
• Customers are responsible for return shipping costs.

🚨 No order cancellations, address changes, or modifications will be accepted during peak seasons.

Custom Orders

1. How to Place a Custom Order

• Custom orders require a minimum of 15 pieces per design.
• To inquire, email donecia@doneciascrafts.com with:
• Quantity needed
• Design or logo details
• Deadline for delivery

2. Custom Order Processing Time

• Custom orders vary in production time.
• Some items may be made to order or drop shipped, impacting fulfillment times.
• Expedited production is not guaranteed, but we will accommodate where possible.

3. Custom Order Returns & Refunds

🚨 All custom orders are final sale. No returns, exchanges, or cancellations are permitted once production has started.

Final Notes

• Customers are responsible for entering the correct shipping address at checkout.
• If a package is lost, the claims process can take up to 60 days before a resolution is determined.
• Donecia’s Crafts is not responsible for packages delayed in transit, especially during peak shopping seasons.

📩 For questions, email us at: orders@doneciascrafts.com

Thank you for shopping with Donecia’s Crafts!