ONLINE STORE POLICY
Cancellation, Return, & Exchange Policy
Exchanges will no longer be processed as of 10/31/2021.
ALL SALES FINAL. NO ORDER CANCELLATIONS. NO EXCHANGES.
You can return your items for a store credit in the form of a gift card minus the shipping fee of the return based upon USPS pricing if we provide the label (or you can initiate the return on your own). Items must be in their original packaging, undamaged, unworn, and with the hangtag.
Custom items and women’s swimwear can not be returned, all sales final.
Should you need to initiate a return send an email with your order number to firstname.lastname@example.org explaining which item(s) you would like to return for store credit.
If your item is broken, defective, or misprinted please provide a photo and explanation of the issue in your email. Most times a replacement can be produced and shipped.
Refunds store credit will be processed upon receipt of the returned item & inspection, minus the cost of the return shipping.
Email email@example.com should you have any questions.
Shipping & Processing
Orders can take up to 10 business days to be processed (this does not include custom items or orders placed during peak seasons). Some items are ready to ship while other items are printed upon demand (this means they are sometimes outsourced). Most orders ship UPS unless it is not an option. Should you need specific information on fulfillment times or need to expedite for a special occasion send an email with "URGENT SHIPPING REQUEST" in the subject line.
Some of your order may ship separately, this means you have ordered a print on demand item. Rest assure you will receive an email as soon as the rest of your order ships.
DC Apparel is primarily operated by Donecia herself, so fulfillment times will be longer than usual for big sales, graduation time, homecoming season, and the holidays. Pre-Order and Custom items will always take longer.
Pre-Ordered items can sometime slip in delivery date. By completing your purchase you are acknowledging that you are aware that the date may slip and this is beyond Donecia's control. PLEASE READ THE DESCRIPTION ON THE PRODUCT PAGE TO ENSURE YOU UNDERSTAND THE TIME FRAME FOR THE ITEM(S) PURCHASED.
You can not receive a refund for a Pre-Order item.
Donecia's Crafts is not responsible for lost, stolen, or mishandled packages (damaged, open parcels) during the shipping process. If your tracking reflects your item is delivered and it has not, you must reach out to the carrier to initiate a claim. The only way to have your item replaced is to initiate a claim.
Donecia's Crafts is not responsible for packages delayed in transit. This includes the holiday season.
The shipping cost for orders is non refundable.
Custom Orders are taken as time permits. Only 10 orders will be taken at a time. As orders are completed spots will open. Please be patient. Embroidery is currently outsourced so please be mindful of this when putting in custom order requests.
Group wholesale custom orders will be prioritized.
HOLIDAY & SALE
ALL SALES FINAL.
NO ORDER CANCELLATIONS.
NO ADDRESS CHANGES
NO ORDER UPDATES.
Due to the influx of orders during peak seasons I will not be accepting order change request. By completing your purchase you affirm that the information provided is correct. Returns will be accepted in exchange for store credit only. Customers will be responsible for covering all shipping cost associated with returns. Store Credit will not be issued until returns are received and inspected. Please remember that returns can take a few days to process once delivered.
Orders will be shipped in the order of which they are received. Please anticipate delays as we take time to ensure orders are correctly packed. Most orders will ship UPS unless the address deemed undeliverable by the carrier. If you order includes a pre-order item, your order will not ship until the pre-order item stocks. Please see policy on pre-order items.